Article

10 years of excellence from EatRight Ontario

10 years of excellence from EatRight Ontario 

As of March 31, 2018, EatRight Ontario services were discontinued. 

Over the last decade, EatRight Ontario answered thousands of nutrition questions over the phone and email. The service had millions of visitors to it's award winning website and sent out thousands of nutrition handouts and packages in multiple languages. And most importantly, many users said that EatRight Ontario helped make sense of overwhelming nutrition information and provided resources on the path to healthier eating.
 
In Ontario you can now call Telehealth Ontario toll-free at 1-866-797-0000 to speak to a dietitian for free, evidence-based nutrition and healthy eating information.
 
The many successes that users shared over the years reinforce the importance and value of easy access to dietitian services.  Dietitians are passionate about the potential of food to enhance lives and improve health.  They look beyond gimmicks to deliver reliable, life changing advice.  For 10 years, the EatRight Ontario team was proud to respond to it's users needs with caring, client centred and credible advice for all across Ontario, with no waiting, easy access and in your preferred language.  

Highlights of successes and impacts:
 
Knowledge Translation and Behaviour Change:
  • 90% of callers felt their needs were met, they were better informed, and had more confidence to make healthy choices for themselves and their families.  
  • 90% of respondents said that they made a change they felt would improve their health and/or reduce their risk of disease. 
User Satisfaction:
  • 99% of callers would have recommended EatRight Ontario to others.
Quality of information:
  • 97% of user questions were answered with the customized PEN® database.  The website (now UnlockFood.ca) has over 600 articles written and reviewed by dietitians and won an international award for best website in 2017.
Engagement:
  • Contact volume increased each year and the website received 150,000 visitors monthly on average. 
  • The newsletter has 30,000 subscribers, with another 25,000 followers on social media (now rebranded to UnlockFood.ca newsletter and social media channels).
Barrier free access:
  • ERO had reach across Ontario, with the highest reach in the north.
  • ERO had a collection of over 300 resources that have been culturally adapted and translated, while also providing translation services over the phone. (Culturally adapted and translated resources can be found in the PEN® database).
For more on EatRight Ontario's successes and relationships, view the legacy report

Last Update – May 7, 2018

Phone Icon

Dietitians look beyond fads to deliver reliable, life-changing advice. Want to unlock the potential of food? Connect with a dietitian.