FAQs On EatRight Ontario

1. What is EatRight Ontario (ERO)?

EatRight Ontario is a free service that connects you to the trusted advice of a Registered Dietitian to help you make healthier food choices and answer your nutrition questions.

Here are the three ways to connect with EatRight Ontario:

  • Call this toll-free number at 1-877-510-510-2 to ask your nutrition question over the phone.
  • Use the Email a Dietitian service to send an email with your nutrition question.
  • Use this website to read healthy eating articles, watch videos, find recipes and explore interactive tools to help you with menu planning, goal setting and portion sizes.

2. Why has this service been introduced?

This service was introduced in support of the Government of Ontario’s goal to improve the health of individuals and communities in Ontario.

There are many confusing nutrition messages and many people have healthy eating questions that are not being answered. EatRight Ontario is here to help. By connecting Ontarians with Registered Dietitians, users have access the best resource for healthy eating and nutrition information. EatRight Ontario dietitians use the latest evidence to help people better understand their nutrition issues and help them make healthy choices.

3. Who can call?

The service is available to all residents of Ontario such as consumers, parents, community leaders and health professionals (on behalf of themselves or their clients).

4. Who will I be speaking too?

When you call or email EatRight Ontario, you will be connected with a Registered Dietitian. A Registered Dietitian(RD) is a licensed health professional who is trained to provide advice on nutrition, food and healthy eating. Read more about the role and training of a Registered Dietitian.

5. What are the hours of service?

Phone service is available Monday to Friday 9am-5pm ET. Outside these hours you may leave a voice mail message and a Registered Dietitian will return your call the next business day.

The email and web service is available 24 hours a day, seven days a week.

6. How often can I call?

Call as often as you like. There are no limits to how many times you can call or email our service.

7. How do I send an email and when can I expect a response?

Send an email by clicking on Email a Dietitian. A Registered Dietitian will send a personalized response to your nutrition question within three business days or less. During busy periods, such as when a premium promotional item is launched, emails will be answered in the order they are received and may take longer than three days.

8. In what languages is this service available?

The telephone service is available in English, French and over 100 other languages through an interpreter service. TTY service is also available for hearing impaired individuals. Our educational materials are available in English and French. Many of our materials are also available in different languages (primarily French, Spanish, Chinese, Gujurati, Urdu, Punjabi, Hindi, Tamil and Arabic).

9. Do I need a doctor’s referral to use this service?

No. You do not need a referral from a doctor (or other health professional) to call or email our service.

This service provides general nutrition and disease prevention information. EatRight Ontario cannot provide individual in-depth counselling or medical advice. We can connect you with local services if you need more personalized assistance.

10. What are common questions from clients?

Our Registered Dietitians answer questions on food, healthy eating and chronic disease prevention. Here are some examples of commonly asked questions:

  • How do I lower my risk of heart disease?
  • What are some tips for weight loss?
  • I just found out I have diabetes. Where can I go to for help?
  • What should I feed my baby?
  • My son is a vegetarian. What foods can I prepare for him?
  • What are whole grains?
  • How much fibre should I be eating?
  • I don’t drink milk. What can I eat to make sure I get enough calcium?
  • My child is a picky eater. How can I get her to eat more vegetables?
  • Do I need to take supplements?
  • Should I do a juice cleanse to help me lose weight?

11. What happens during a typical phone call?

Here are some of the things that might happen when you speak with a dietitian at EatRight Ontario:

  • Answer your questions using a comprehensive and evidence based database. The information will be explained to you in an easy to understand way in the language of your choice.
  • Set goals/small steps with you that fit your needs and lifestyle. You can set as many goals as you like.
  • Encourage you to visit our online tools to continue working on your goals such as eaTracker, My Goals, My Menu Planner or the Food Portions toolkit.
  • Connect you with local services.
  • Send you follow up resources in the mail or by email.
  • Close the call with demographic questions to help us better understand our callers.
  • Treat you with respect and understanding while respecting your privacy and confidentiality.

12. How often is the website updated?

The web content is reviewed on a regular basis to make sure it is up to date and based on current evidence. New content is frequently added to the website. The last update for each article is indicated on the page. If you have any questions about website content, please contact us by email or by phone at 1-877-510-510-2. To stay up to date on what’s new, sign up for our monthly e-news.

13. Can I use the website material?

The website provides easy-to-use nutrition information to make healthier food choices easier. Website content is written and reviewed by Registered Dietitians and is based on the most current evidence. Use the “print” button to download a print friendly PDF.

Using EatRight Ontario Website Material

Individuals and organizations do not need permission to use EatRight Ontario website material if they are:

  1. Printing off material from the website, copying it and using it for personal or non-commercial educational use.
  2. Linking to the EatRight Ontario homepage, a specific article or recipe.

The following conditions must be maintained if printing EatRight Ontario website material:

  1. Credit to EatRight Ontario must be maintained and the Dietitians of Canada copyright and/or trademark notices and funding acknowledgement statement must be displayed on the printed pages.
  2. The following items must be displayed on the printed pages: Logo, tag line, toll-free number, URL, and image.
  3. No changes to the material content or design are to be made. The material is to be used in its entirety.

Website permission is needed if EatRight Ontario website material will be used in any way other than printing it off from the website or linking to the website (see full details above).

Permission will NOT be granted if an individual or organization would like to:

  1. Adapt website material or only use excerpts of content.
  2. Distribute, re-publish or re-post website material on another website.
  3. Distribute, re-publish or re-post website material for commercial or promotional purposes.
  4. Copy and paste website material into another template for use as an electronic or hard copy handout.

This applies to any website material including articles, recipes and other resources.

If EatRight Ontario website material is used in the above ways without permission, it will be in violation of Dietitians of Canada’s intellectual property rights. Read our Terms of Use.

For all inquires about using EatRight Ontario’s website material, send an email through the CONTACT US link.

Website content is subject to change without notice at the sole editorial discretion of EatRight Ontario.

14. How do I order promotional material for my clients or colleagues?

You can order EatRight Ontario promotional material to distribute by calling 1-877-510-5102 or by sending an email. View our library of promotional materials here. Sign up for our eNews to learn about new and updated promotional material.

15. Is there a charge to use this service?

Our phone number is toll-free and there is no charge to call or email our Registered Dietitians.

16. What questions will the dietitian ask me?

The dietitian may need to ask you some questions about your age, family, current food choices, and postal code to provide advice that is more personalized for your situation.

When the dietitian has finished answering your nutrition question, she will obtain your permission to ask a few other questions before ending the call. Your answers help us find out more about our users so that we can improve our service.

Some of the questions you may be asked are:

  • Who are you calling for?
  • What is your age?
  • What is your education level?
  • What is your postal code?
  • How did you hear about EatRight Ontario?
  • Would you recommend this service to someone else?

The dietitian may also ask for your mailing address or email address if you have requested to have nutrition resources sent to you.

You do not have to answer any questions that you are not comfortable with and all information is kept confidential and not shared with anybody else. We do not keep permanent records of your call.

Read our Privacy Policy.

17. Can I get a prescription or a doctor’s referral? Does ERO offer medical advice?

Our service only provides general nutrition information, and should be used for informational purposes only. We do not provide any medical diagnoses, symptom assessments, prescriptions, health counseling, or medical opinions for individual users.

While we do not provide doctor referrals, we are happy to help you locate health services in your area. We have an extensive database of contact information for hospitals, clinics, public health units, community health centres and other health supports that we can provide to you for more in-depth advice and medical care.

18. What if this is an emergency?

If you are feeling ill right now, immediately dial 911, or visit your doctor or closest hospital. You may also call Telehealth to speak with a Registered Nurse at 1-866-797-0000. Never disregard professional medical advice or delay in seeking help because of information that you have received through our service.

19. Who funds the program? Who manages it?

The service is funded by the Government of Ontario. The call centre, email service and website are managed by Dietitians of Canada.